Subscription Plan Upgrade and Downgrade Instructions
The following explains upgrades and downgrades for Google Play and Apple App Store subscription plans.
Google Play Subscription Plan Upgrade and Downgrade Instructions
Upgrading a Plan
Upgrading a plan means changing the current subscription plan to a higher-tier plan.
For example:
- Upgrade from an individual plan to an organization plan.
- Increase the storage space of an organization plan.
- Upgrade from a shorter-cycle plan, such as a monthly plan, to a longer-cycle plan, such as an annual plan.
Effective Time
Upgrading to a higher-tier plan takes effect immediately.
Fee Calculation
- The fee for the remaining days will be paid based on the price of the new plan.
- The new billing cycle remains unchanged.
Example
- Suppose a manager subscribes to the Individual Ad-Free Monthly Plan (NT$30) on July 1, and upgrades to the Organization Ad-Free Monthly Plan (NT$300) on July 15. The manager must pay the fee for 15 days of the organization monthly plan. The calculation is NT$300 / 30 days x 15 days = NT$150.
- The new billing cycle remains unchanged, and the next billing date will be August 1.
Downgrading a Plan
Downgrading a plan means changing the current subscription plan to a lower-tier plan.
For example:
- Downgrade from an organization plan to an individual plan.
- Reduce the storage space of an organization plan.
- Downgrade from a longer-cycle plan, such as an annual plan, to a shorter-cycle plan, such as a monthly plan.
Effective Time
Downgrading to a lower-tier plan will take effect after the current billing cycle ends.
Fee Calculation
The fee for the new plan will be calculated starting from the next billing cycle.
Example
- Suppose a manager subscribes to the Organization Ad-Free Annual Plan (NT$3,300) on July 1, and downgrades to the Individual Ad-Free Monthly Plan (NT$30) on July 15.
- The manager's organization annual plan will continue until July 1 of the following year.
- Starting from July 1 of the following year, the manager will pay the fee for the individual monthly plan, which is NT$30 per month.
Switching Between Plans of the Same Tier
Switching between plans of the same tier means changing the plan cycle under the same subscription tier, such as switching from an organization annual plan to an organization monthly plan, or from an individual monthly plan to an individual annual plan.
The following uses "switching from an organization annual plan to an organization monthly plan" as an example:
Effective Time
The new plan will take effect after the current billing cycle ends.
- Suppose a user subscribes to the Organization Ad-Free Annual Plan on July 1, and applies to switch to the Organization Ad-Free Monthly Plan on July 15.
- The user's organization annual plan will continue until July 1 of the following year.
- Starting from July 1 of the following year, the user will begin using the organization monthly plan.
Fee Calculation
The fee for the new plan will be calculated starting from the next billing cycle.
Starting from July 1 of the following year, the user will pay the fee for the organization monthly plan.
New Billing Cycle
The new billing cycle will be calculated starting from the effective date of the new plan. In the example above, the new billing cycle will start from July 1 of the following year.
Notes
- The information above is for reference only. The actual fee calculation method may vary depending on updates to Google Play platform policies.
- Managers are advised to carefully read the plan description and billing rules provided by the platform before upgrading or downgrading a plan, to ensure that they understand the related fees.
Apple App Store Subscription Plan Upgrade and Downgrade Instructions
Upgrading a Plan
Upgrading a plan means changing the current subscription plan to a higher-tier plan.
For example:
- Upgrade from an individual plan to an organization plan.
- Increase the storage space of an organization plan.
- Upgrade from a shorter-cycle plan, such as a monthly plan, to a longer-cycle plan, such as an annual plan.
Effective Time
Upgrading to a higher-tier plan, such as upgrading from an individual plan to an organization plan or increasing storage space, takes effect immediately.
Fee Calculation
- The fee for the remaining days of the old plan will be refunded.
- The full-cycle fee for the new plan must be paid.
- The new billing cycle will start from the effective date of the upgrade.
Example
- Suppose a manager subscribes to the Individual Ad-Free Monthly Plan (NT$30) on July 1, and upgrades to the Organization Ad-Free Monthly Plan (NT$300) on July 15.
- The fee for the remaining 15 days of the manager's individual monthly plan will be refunded.
- The manager must pay the full one-month fee for the organization monthly plan, which is NT$300.
- The new billing cycle will start from July 15, and the next billing date will be August 15.
Downgrading a Plan
Downgrading a plan means changing the current subscription plan to a lower-tier plan.
For example:
- Downgrade from an organization plan to an individual plan.
- Reduce the storage space of an organization plan.
- Downgrade from a longer-cycle plan, such as an annual plan, to a shorter-cycle plan, such as a monthly plan.
Effective Time
Downgrading to a lower-tier plan, such as downgrading from an organization plan to an individual plan or reducing storage space, will take effect after the current billing cycle ends.
Fee Calculation
The fee for the new plan will be calculated starting from the next billing cycle.
Example
- Suppose a manager subscribes to the Organization Ad-Free Annual Plan (NT$3,300) on July 1, and downgrades to the Individual Ad-Free Monthly Plan (NT$30) on July 15.
- The manager's organization annual plan will continue until July 1 of the following year.
- Starting from July 1 of the following year, the manager will pay the fee for the individual monthly plan, which is NT$30 per month.
Switching Between Plans of the Same Tier
Switching between plans of the same tier means changing the plan cycle under the same subscription tier, such as switching from an organization annual plan to an organization monthly plan, or from an individual monthly plan to an individual annual plan.
Effective Time
The new plan will take effect after the current billing cycle ends.
Fee Calculation
The fee for the new plan will be calculated starting from the next billing cycle.
Example: Switching from an Organization Annual Plan to an Organization Monthly Plan
- Suppose a manager subscribes to the Organization Ad-Free Annual Plan on July 1, and switches to the Organization Ad-Free Monthly Plan on July 15.
- The manager's organization annual plan will continue until July 1 of the following year.
- Starting from July 1 of the following year, the manager will pay the fee for the organization monthly plan.
Notes
- The information above is for reference only. The actual fee calculation method may vary depending on updates to App Store platform policies.
- Managers are advised to carefully read the plan description and billing rules provided by the platform before upgrading or downgrading a plan, to ensure that they understand the related fees.
Frequently Asked Questions
Q1: How do I upgrade my subscription plan?
A: Upgrading a plan means changing to a higher-tier plan, such as upgrading from an individual plan to an organization plan, increasing the storage space of an organization plan, or upgrading from a monthly plan to an annual plan. On the Google Play platform, the upgrade takes effect immediately, and the fee for the remaining days will be calculated based on the price of the new plan, while the new billing cycle remains unchanged. On the App Store platform, a higher-tier plan, such as upgrading from an individual plan to an organization plan or increasing storage space, takes effect immediately. The fee for the remaining days of the old plan will be refunded, the full-cycle fee for the new plan must be paid, and the new billing cycle will start from the effective date of the upgrade.
Q2: If I upgrade my plan on Google Play, how is the fee calculated?
A: When upgrading a plan on the Google Play platform, the upgrade takes effect immediately. The fee is calculated by paying for the remaining days based on the price of the new plan. For example, if you subscribe to the Individual Ad-Free Monthly Plan (NT$30) on July 1, and upgrade to the Organization Ad-Free Monthly Plan (NT$300) on July 15, you need to pay the fee for the remaining 15 days of the organization monthly plan, which is NT$300 / 30 days x 15 days = NT$150.
Q3: If I upgrade my plan on Apple App Store, how is the fee calculated?
A: When upgrading to a higher-tier plan on the Apple App Store platform, such as upgrading from an individual plan to an organization plan or increasing storage space, the upgrade takes effect immediately. The fee is calculated by refunding the fee for the remaining days of the old plan, and the full-cycle fee for the new plan must be paid. The new billing cycle will start from the effective date of the upgrade. For example, if you subscribe to the Individual Ad-Free Monthly Plan (NT$30) on July 1, and upgrade to the Organization Ad-Free Monthly Plan (NT$300) on July 15, the fee for the remaining 15 days of your individual monthly plan will be refunded, and you must pay the full one-month fee of NT$300 for the organization monthly plan. The new billing cycle will start from July 15.
Q4: How do I downgrade my subscription plan?
A: Downgrading a plan means changing to a lower-tier plan, such as downgrading from an organization plan to an individual plan, reducing the storage space of an organization plan, or downgrading from an annual plan to a monthly plan. On both the Google Play and Apple App Store platforms, downgrading a plan will take effect after the current billing cycle ends.
Q5: If I downgrade my plan, when will I start paying the fee for the new plan?
A: Whether you downgrade your plan on Google Play or Apple App Store, the fee for the new plan will be calculated starting from the next billing cycle. Before the current billing cycle ends, you can still use the original plan.
Q6: Does downgrading a plan take effect immediately?
A: Downgrading a plan does not take effect immediately. Whether on Google Play or Apple App Store, the downgraded plan will only take effect after the current billing cycle ends.
Q7: What is switching between plans of the same tier?
A: Switching between plans of the same tier means changing the plan cycle under the same subscription tier, such as switching from an organization annual plan to an organization monthly plan, or from an individual monthly plan to an individual annual plan.
Q8: If I switch between plans of the same tier, when will it take effect?
A: Whether on Google Play or Apple App Store, when switching between plans of the same tier, the new plan will take effect after the current billing cycle ends. The new billing cycle will start from the effective date of the new plan, and the fee for the new plan will begin from that date.
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